Value Propositions - Why choose Pacnet?

5 key value propositions that drive service quality and customer satisfaction

We are Asia Pacific’s leading submarine cable network

Pacnet's EAC-C2C network is the region’s largest privately-owned submarine cable system, spaning 36,800 kms between Japan, Korea, Hong Kong, Taiwan, Philippines, Singapore and China.  This state-of-the-art cable system features a total design capacity of 10.24 Tbps.

We deliver a next generation core network platform

Pacnet has initiated an upgrade of its integrated EAC-C2C core network platform with ASON (Automatically Switched Optical Network) and GMPLS (Generalized Multi-Protocol Label Switching), which will enable a new set of features such as meshed protection on the optical layer, auto-provisioning and optimized routing of traffic to support latency-sensitive applications such as video and IPTV.

We are all about customer care

Pacnet’s customer care for SMEs, and in the Carriers and Enterprise space, has swept customer service awards and industry analysts’ recognition across the region. Recent accolades include Asia Pacific Customer Service Recognition of Excellence 2007, Best Contact Center Champion of the Year, 2007 and Best Contact Center Champion at the 2007 CCAS International Contact Center Awards.

We are Asia –and the “on-ramp” to Asia from anywhere in the world

Pacnet operates under a focused business strategy with an emphasis on driving technology innovation and service excellence.  As the only independent service provider in the region, Pacnet excels at being nimble, with the ability to quickly react and take advantage of changing market conditions, select the most suitable solution for our customers, and at the best commercial terms.  Our independence also means a clear investment and product strategy designed to enhance our capabilities and add value for our customers at all levels of the market.

We have an experienced management team

Pacnet’s experience management team combines world-class service quality culture with deep on-the-ground knowledge of the industry and the region to deliver an industry-leading portfolio of products and services to customers.

Network

Our State-of-the-Art Network Platform

At the heart of Pacnet is EAC-C2C, our recently integrated state-of-the-art fiber optic submarine cable network spanning 36,800 kilometers between Hong Kong, China, Korea, Japan, Taiwan, the Philippines and Singapore. The integration of these two networks into a single system -- with dual landings and 33 PoPs (Points-of-Presence) in key markets -- marks a new milestone in the company’s focus on strengthening its position as the region’s leading provider of next-generation communications solutions.

Leveraging the combined EAC and C2C network not only puts Pacnet in a “pure play” position to accommodate the region’s growth, but also lays the foundation upon which we are building our next-generation network with focus on service innovation and technology leadership.

The combined EAC and C2C network platform has a US$4 billion replacement value with a retail value of US$10.3 billion in today’s market. The integrated infrastructure also gives the company management flexibility while offering industry-leading infrastructure resiliency and enhanced route diversity and protection.

The integrated core network platform, currently being upgraded with GMPLS (Generalized Multi-Protocol Label Switching), will enable a new set of features such as meshed protection on the optical layer, auto-provisioning, and optimized routing of traffic to support latency-sensitive applications such as video and IPTV. The combined EAC-C2C infrastructure also enables Pacnet to strengthen its PoPs and Cable Landing Station resilience through full interconnection between the two systems.

Unlike consortium cable systems with multiple owners and often contrasting interests, EAC-C2C is wholly-owned by Pacnet. Full ownership means we have full control of the network elements, allowing us to maintain the highest level of performance for our customers, which we back up with the industry’s most competitive Service Level Agreements (SLA). For our customers, this means they are buying directly from the owner, and avoid the extra cost and complexity of purchasing through an intermediate vendor . Direct access to the network also means we can provision services faster, identify and fixed problems quicker, and respond to customer requirements in real time.