Milestones

History

Awards
Our "Firsts"

Customer Compliments

Growing from Strength to Strength

Success can be measured in many ways. And for Pacnet, it’s been a period of tremendous achievement. Pacnet is one of the few profitable Nasdaqlisted Internet companies to post consecutive quarters of profitability. Many would call our results extraordinary, but for us it’s just the beginning of a beautiful journey, filled with promises and the freedom to explore boundless opportunities.


Singapore
2007 Won Gold Award for Best Contact Centre Champion of the Year (Under 100 Seats) at the CCAS International Contact Centre Awards 2007, presented by The Contact Center Association of Singapore.
2006 Achieved 30 Excellence Service Awards (14 Star, 10 Gold, 6 Silver) presented by SPRING Singapore.
2005 Achieved 71 Excellence Service Awards (17 Star, 29 Gold, 25 Silver) presented by SPRING Singapore.
2005 Clinched Five Awards at the CCAS 5th Annual Call Centre presented by The Contact Centre Association of Singapore
  • Call Center Champions of the Year (Above 50 Seats) - Silver Award
  • Call Center Manager of the Year (Above 50 Seats) - Bronze Award
  • Call Center Team Leader of the Year (Above 50 Seats) - Bronze Award
  • Call Center Team Leader of the Year (Above 50 Seats) - Highly Commended (Finalist)
  • Call Center Professional of the Year (Above 50 Seats) - Highly Commended (Finalist)
2004 Silver award for Call Centre Professional (Over 50 Seats) and Bronze award for Call Centre Manager (Over 50 Seats) by the Call Centre Council of Singapore.
2004 57 Excellence Service Awards (37 Silver and 20 Gold) presented by SPRING Singapore.
2003 Listed in CIO Asia’s 100 Honoree List for second time.
2002 First ISP in Singapore to win “Best Asian ISP” for 4 consecutive years. By TelecomAsia.
2002 Business Management Asia Innovation Award 2002.
1999 Best ISP in Singapore by Computer World.
Australia
2007 ATUG award for Best Communications Solution – Small Business.
2006

HunterTech award for Innovative IT Product .

2006 SPAN CommsDay award for “Competition and Growth - SME”.
2005 ATUG Award for 'Best Broadband Solution in the Hunter Valley'.
2004 CSIA Australian Service Excellence Awards.
2004 SPANs Telecommunications Achievement Awards : Providing Leadership in Industry Growth.
2004 ATUG Award for 'Excellence in Telecommunications in the Hunter Valley'.
2003 CSIA Australian Service Excellence Awards.
2003 International Customer Service Standard (ICSS).
2003 Award for Excellence: Teleperformance CRM Grand Prix Awards.
2003 CommsWorld Telecomms Award: Broadband Retail Carrier.
2003 ATUG Awards: Best Broadband Solution in Victoria.
2003 International Customer Service Professionals (ICSP) Global Challenge Champion for Medium Business.
Philippines
2004 “Most Outstanding ISP” in the Philippines.
Malaysia
2007 Won Two Awards at the Asia Pacific Customer Service Recognition of Excellence Awards 2007, presented by the Asia Customer Service Association.
  • Asia Pacific Customer Service Call Centre Award
  • Asia Pacific Customer Service Manager Merit Award
Clinched Four Awards at the 8th CCAM Annual Contact Centre Awards 2007 presented by the Customer Relationship Management and Contact Centre Association of Malaysia (CCAM) and faciliated by Frost & Sullivan.
  • Best New Contact Centre (Under 50 Seats) - Gold Award
  • Best Customer Service Program in a Contact Centre - Gold Award
  • Best Contact Centre Manager (Under 50 Seats) - Silver Award
  • Best Contact Centre Manager (Under 50 Seats) - Bronze Award