Milestones

History

Awards

Our "Firsts"

Customer Compliments

2005

Date Events
Jun 2005 Won the prestigious Australian Service Excellence Award in the category of ‘National Medium Business’ for the second year running. The award is Australia’s highest recognition for customer service presented by the Customer Service Institute of Australia (CSIA), the peak customer service organization in the country.
May 2005 Recognized as the Victorian winner in the category of ‘Medium Business’ for the 2004 Australian Service Excellence Awards in Australia.
May 2005 Secures wireless spectrum for nationwide wireless broadband access rollout in Singapore.
Apr 2005 First ISP in Singapore to offer Anti-Spyware service.


2004

Date Events
Nov 2004 Won ATUG Award for “Excellence in Telecommunications in the Hunter Valley” in Australia.
Nov 2004 Won Silver award for “Call Centre Professional (Over 50 seats)” and Bronze award for “Call Centre Manager (Over 50 seats)” organized by the Call Centre Council of Singapore.
Nov 2004 Won 57 Excellence Service awards (37 Silver & 20 Gold) presented by the by the SPRING Singapore.
Sept 2004 Received industry award at SPAN’s Telecommunications Achievement Awards for “Providing Leadership in Industry Growth” in Australia.
May 2004 Clinched 4 prestigious accolades at the Australian Service Excellence Awards organized by the Customer Service Institute of Australia (CSIA) - National winner in the category of Medium Business- Victorian winner in the category of Medium Business- Victorian winner in the category of Customer Service Professional of the Year- National winner in the category of Customer Service Professional of the Year.
Apr 2004 Named Most Outstanding ISP in the Philippines.
Feb 2004 Started operation of Singapore’s 1st neutral peering point for GPRS roaming.

2003

Date Events
Dec 2003 Launched DSL broadband with GlobeQuest in the Philippines.
Nov 2003 First ISP to sign wholesale agreement with Singapore Cable Vision to offer cable broadband service in Singapore.
Sept 2003 First Australian ISP to become a Certified Customer Service Organisation under the International Customer Service Standard (ICSS).
Sept 2003 Excellence award in contact centre services in the Internet/ISP industry, 2003 Teleperformance CRM Grand Prix Awards in Australia.
Sept 2003 Clinched two key broadband awards in Australia -“Broadband Retail Carrier of the Year 2003”, CommsWorld TelecommsAwards “Best Broadband Solution in Victoria”, Australia TelecommunicationsUser Group.
Sept 2003 Opened new Brisbane office to serve Queensland, Australia.
Aug 2003 Added 1500Kbps broadband plan to its suite of services.
Aug 2003 Offered both ADSL and cable broadband services in Singapore.
May 2003 Offered free corporate web conferencing trial.
Apr 2003 Launched VoIP Service in Singapore and across regional offices.
Mar 2003 Listed in CIO Asia’s 100 Honoree List for the 2nd time.

2002

Date Events
Jun 2002 Launched industry’s first 99.9% end-to-end service level agreement for its Premium Business broadband service in Australia.
Jun 2002 First ISP to win “Best Asian ISP” for four consecutive years.
Jun 2002 Clinched 2 prestigious awards during CommunicAsia 2002:- Best Asian ISP 2002- Business Management Asia Innovation Award 2002.
May 2002 Launched paid model for online gaming business.
May 2002 Established strategic partnership with NEC in Australia to deliver a new business grade broadband DSL service over NEC’s NEXTEP network.
Apr 2002 Introduced power line communications commercial trial in Singapore, together with Singapore Power Telecommunications, the first in Southeast Asia.
Mar 2002 Listed in CIO Asia's 100 Honoree List.
Jan 2002 First and only ISP to offer a full suite of wireless broadband services for homes, offices, and hotspots in Singapore with the introduction of Wireless@Office service.

2001

Date Events
Nov 2001 Partnered with Hutchison Max Telecom in Mumbai to offer Internet roaming service to Hutchison’s international mobile roaming customers under the “Orange” brand name.
Sept 2001 First ISP in Singapore to introduce wireless broadband services for consumers.
Jun 2001 First ISP to win “Best Asian ISP” for three consecutive years.
Jun 2001 Launched Smart - LAN services for corporate customers in Singapore.
Feb 2001 Launched S$5 million Internet Data Center in Singapore.
Feb 2001 First ISP to offer unlimited broadband Internet access plan in Singapore.

2000

Date Events
May 2000 Acquired Safe & Mansfield Travel Group.
Apr 2000 Acquired HunterLink, the largest ISP in the Hunter Valley region in Australia.
Mar 2000 Launched PACfusion.
Mar 2000 Awarded FBO licence in Singapore.
Feb 2000 First ISP in Hong Kong to launch corporate broadband services - ahead of incumbent.
Feb 2000 Launched Internet service in Malaysia.
Feb 2000 Offered ADSL service in Australia.
Feb 2000 Acquired Hub Communications in Australia.
Jan 2000 Commenced commercial operations in India.
Jan 2000 Accquired Zeta Internet in Australia.
Jan 2000 Acquired major stake in IT Star Co.Ltd. in Thailand.

1999

Date Events
Oct 1999 1st ISP to launch Internet gaming shop in Singapore.
Sept 1999 Won “Best ISP in Singapore” award given by Computer World.
Jul 1999 Acquired Zip World in Australia.
Jun 1999 Won the “Best Asian ISP” award given by Telecom Asia.
Jun 1999 Partnered with Standard Chartered Bank to launch 1st co-branded credit card in Singapore.
May 1999 Extended global Internet roaming service to India.
May 1999 Second offering of Pacific Internet shares.
May 1999 Acquired Mira Networking in Australia.
Mar 1999 Commenced commercial operations in Australia.
Mar 1999 Relaunched Hong Kong Supernet.
Feb 1999 First Asian Internet company to be listed on the NASDAQ.
Feb 1999 Introduced TOLLPLUS service to subscribers.

1997

Date Events
Sept 1997 Established JV with Prime World to launch commercial operations in the Philippines.

1996

Date Events
Jun 1996 First Singapore-based ISP to embark on regional expansion with acquisition in Hong Kong.

1995

Date Events
Mar 1995 Pacific Internet Limited Incorporated.

1991

Date Events
1991 Started as TechNet, a closed R&D Computer Network for academics set up at the National University of Singapore (NUS).