Our Service Committment

Call

SMS

Fax / Mail

Online Form

Other Contacts

Redemption Hub

 

Contact Us

Pacnet is strongly committed to deliver a positive service experience in every interaction with our valued customers.

We aim to provide a quick and easy avenue for you, to submit your query or share your feedback on our service. You may get in touch with us via the following channels.

Call | SMS | Fax / Mail | Online Form

Our friendly service executives are standing by to serve you.

Call

Singapore Office:

Main Line: (65) 6872 0322
Operation Hours: Mondays to Fridays, 8.30am to 6.00pm

For Sales Enquiries, Select Option 1
Operation Hours: Mondays to Fridays, 8.30am to 6.00pm

For Technical Assistance, Select Option 2
Operation Hours: 24 Hours

For Customer Service Enquiries, Select Option 3
Operation Hours: Mondays to Fridays, 8.30am to 6.00pm

For Sales Enquiries, Select Option 1
Operation Hours: Mondays to Fridays, 8.30am to 6.00pm

For Technical Assistance, Select Option 2
Operation Hours: 24 Hours

For Customer Service Enquiries, Select Option 3
Operation Hours: Mondays to Fridays, 8.30am to 6.00pm

Network Operations Centre: 6872 1010
Operations Hours: 24 Hours

SMS

Step 1 Step 2 Step 3
Create a new SMS message Key in the prefix code relating to your query, space, followed by your query and contact number. Send your SMS to
9276-6622

Keying in the correct prefix will help us respond to your query quickly.
  • For Sales enquiries, key in prefix Sales followed by a space and your query.
  • For Billing and General enquiries, key in prefix CS followed by a space and your query.
  • For Technical enquiries, key in prefix TS followed by a space and your query.

Please remember to include your name, Pacnet account details (if any) and daytime contact number.

If we receive your SMS successfully, an acknowledgement will be sent to your mobile phone and we will revert to you shortly. Do note that messages sent from the Internet or any other devices will not be able to receive any acknowledgement.

Fax / Mail

You may fax your correspondence to:
Consumer Customers: 6872 6347
Corporate Customers: 6773 6812

Alternatively you may mail it to us at:

Service & Support Operations
Pacnet Internet (S) Limited
89B Science Park Drive
#01-07
The Rutherford
Singapore 118261

Enquiries / Feedback

If you have urgent enquiries regarding your account, please call our Consumer Hotline at 6336 6622 or Corporate Hotline at 6226 8668 for 24-hour techincal help or between 8.30am to 6.00pm on mondays to Fridays for sales or customer service assistance.

For Corporate Sales enquiries, please submit this form.

For other enquiries, please submit this form.

Other Contacts

Investor Relations
investor.sg@pacnet.com

Media Relations
corpcomms.sg@pacnet.com

Human Resource
hr.sg@pacnet.com

Travel
tour@safe2travel.com

Redemption Hub

With effect from 7 October 2007, Ingram Micro Asia will be appointed as Pacnet's Fulfilment Partner. In addition to Pacnet's telephone and email based customer service, Ingram Micro Asia will provide the following features for Pacnet's Customers:

Redemption / Collection

  1. ADSL Modems
  2. Cable Modems
  3. Products with activation fee
  4. Prepayment amount
  5. Premiums / Vouchers

1 to 1 Exchange

  1. ADSL Modems - within 7 days
  2. Cable Modems - with Pacnet notification
  3. Premiums / Vouchers

Purchase

Modems / Routers by customer

For gift redemption and modem collection, please visit:

Redemption Hub
109 North Bridge Road #06-03
Funan Digital Mall
Singapore 179097
(outside Challenger Superstore, Zone 17. Take Passenger Lift PL2 & PL3)

Operating Hours:
Monday to Saturday: 10am -7pm
Sunday: 10am to 3pm
Closed on Public Holidays and Eve of Public Holidays