Onsite Service


As part of our efforts to provide a consistently high level of innovative services, we are proud to introduce our Personal Care Service – delivered to your doorstep. With just a phone call, our Field Engineers will be at your doorstep to help you get started on the Internet at home, or help you troubleshoot any problems you may have.

If you require the services of our Field Engineers, call our Consumer Hotline: 6336 6622

Personal Care Service Operating Hours:
9.00am– 6.00pm (Monday to Friday)
Closed on Sat, Sun and Public Holidays

Technical Support provided by our Personal Care Service Team

Installation Service

 $53.50 Our first step to provide you with a trouble-free Internet experience includes the installation of the modem and configuration of Internet applications supported by
Pacnet, such as Internet Explorer, Netscape Mail etc
Maintenance Service $107 We will troubleshoot problems that you encounter after your Internet account activation. We will determine the cause and find the solution, which may require modem driver reinstallation, checking the connections of the hardware and your software applications. Any replacement of your telephone wire or reinstallation of your PC Operating System will be chargeable.

All above charges are inclusive of 7% GST.

Terms and conditions:

  1. Installation Service

    The warranty period for the Installation Service is 5 days. Any re-occurrence of the same problem within the warranty period will be attended to free-of-charge. For other problems, the service provided will be chargeable at $107.00. All appointments for Installation Services must be pre-arranged. Any changes to appointment times must be made at least 24 hours before the originally scheduled appointment. A $32.10 fee is chargeable if there are any last minute changes leading to a no-show or a missed appointment. The Installation Service appointment date should not be earlier than the Internet account activation date. Appointments are made subject to the availability of Field Engineers.

  2. Maintenance Service

    The warranty period for the Maintenance Service is 3 days. Any re-occurrence of the same problem within the warranty period will be attended to free-of-charge. For other problems, the service provided will be chargeable at $107.00.All appointments for Maintenance Services are to be arranged with the Personal Care Service Team. Appointments are on a first-come-first-serve basis and are subject to availability of the Field Engineers. Any changes to appointment times must be made at least 24 hours before the originally scheduled appointment. A $32.10 fee is chargeable if there are any last minute changes leading to a no-show or a missed appointment. The Personal Care Service Team will minimise any no-shows by attempting to contact the customer at least 1 hour before arriving at the customer’s premises.

  3. All other services

    The warranty period for all other services is 5 days. Any re-occurrence of the same problem within the warranty period will be attended to free-of-charge. The service provided for any new problem will be chargeable at $107.00.