Introduction

Promotions

Plans

Service Charges

Requirements

Terms & Conditions

Service Charges

Type of Service
Change of Plan Price (S$)
Broadband to Dial-Up access* $42.75 (Termination Fee for Cable Broadband) + No. of remaining unused month(s) x monthly subscription fee
Cable Broadband to ADSL Broadband and vice versa** $160.50 (if converting between 6 to 12 months), $84.68** thereafter
Service Changes
Service Price (S$)
Relocation of Cable Broadband Service $21.40
Reconnection fee (e.g. suspension of account) $42.75
Termination of account $42.75
Wrong MAC ID given (for customers when they switch over to Pacnet) $42.75
If Cable Broadband Service is not terminated with the other provider Forfeit Activation Fee
Cancellation of account before activation Forfeit Activation Fee of $42.75
Early Termination Penalty (applies to termination within contractual period) No. of remaining unused months x monthly subscriiption fee
Signal Activation of Cable point (HDB)++ $37.45
Signal Activation of Cable point (Condo / Private Houses)++ $69.55
On-site Personal Care Service
For information on home installation by our Personal Care Service Team and charges, please click here.

Important notes

* Early termination penalty may apply
** Customer must complete at least 6 months of service before converting from the service
*** If you have completed your minimum subscription period, then you need only pay $42.75 Termination Fee for ADSL Broadband
+ $42.75 Activation Fee for Cable Broadband
++ Transport charges apply ($32.10)

All prices above are inclusive of 7% GST, unless otherwise stated.