Introduction Anti Virus Anti Spam Charges Requirements Latest Virus Information Tips to Help Reduce Spam FAQ - Anti Virus FAQ - Anti Spam
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FAQ - Anti Spam
Sign Up - Mail Guard Anti-Spam
Daily Email Summary of Quarantined Emails
No! Spam often has a fake "Return address" to try and fool you into thinking it came from Yahoo, Hotmail. There is rarely a real Return-Address. Most of the spam emails want you to click on a URL (website), call a number or send an order to a fax number. At Pacnet, we continue to find new ways and means to make the internet experience more enjoyable for our customers. Anti-Spam service eliminates most email spams coming into your “In Box”. These possible spam emails will then be moved to a specific folder called “Bulk Mails” which is accessible via http://webmail.pacific.net.sg. No, the Anti-Spam service does not delay your email. The emails are passed through the Span Scan engine quickly that the end user does not notice the delay. “Bulk Mails” folder is created once you activate your Anti-Spam service, and the moment there is a possible spam email that arrives in your mailbox. The “Bulk Mails” folder can be viewed via Pacnet Easy Webmail services. Please note that messages that are stored for more than 5 days old will be deleted from the “Bulk Mails” folder. Hence you are advised to review these messages regularly by going to http://webmail.pacific.net.sg. If you already have a “Bulk Mails” folder created, all the possible spam messages will be transferred to this folder. No, the “Bulk Mails” folder does not affect the personal folder quota of 5 folders. The messages from the “Bulk Mails” folder are automatically deleted after 5 days to ensure that there is enough email disk space for your other valid emails. You are advised to visit Easy Webmail regularly to review the emails in the folder. The spam emails get accumulated in the “Bulk Mails” folder. Messages more than 5 days in the “Bulk Mails” folder will be deleted. You are advised to review these messages regularly. No spam filter is 100% perfect as there is continuous effort on both sides of the spam battle. The spammers use different return addresses and move to different mail servers to avoid being detected. The Anti- Spam filters counter this by adding mail server addresses to block these incoming possible spam emails. Mail Guard Anti-Spam solution uses a unique combination of technology and human intervention to detect and sideline spam mails before they reach user "Inboxes". When email addressed to users who opted in for the anti-spam service reaches Pacnet servers, the Anti-Spam rule sets take effect. Any message that meet the criteria of the rule sets will be classified as 'suspected spam' and 'sidelined' into the 'Bulk Mails' folder. Mail that does not meet the criteria is considered legitimate mail and is delivered to the user "Inboxes". Given the random characteristics of spam emails, Pacnet uses the technology-human combination to determine whether a mail is a spam or not. Mail Guard Anti-Spam scanner is a heuristic, self-learning filter, which will learn the latest spam signatures and adapt to the dynamic natures of spam. Human interventions will further tune the filter to accurately classify if a mail is indeed a spam. Spam emails remain in the “Bulk Mails” folder for 5 days. Email received for more than 5 days will be automatically deleted. Spam emails may be accessed at http://webmail.pacific.net.sg under the” Bulk Mails” folder. “Buddy List” is an exclusive feature of Pacnet Anti-Spam service. The list ensures that you your important contacts of friends or business contacts will never be blocked, even if their email are classified by the filter as spam. You can update the “Buddy List” by keying in your friends email address. Please enter one email address per line. To add "Buddy List", click here. “Junk List” is a personal blacklist to block email from certain sources. It does not need to be a spam; it can be a certain person from whom you do not wish to receive any emails. You can update your “Junk List” in the box by keying in the email addresses of those users whom you do not wish to receive any emails from. Please enter one email address per line. To add “Junk List”, click here. No, this solution only scans an email that passes through Pacnet email server. If your emails are forwarded to another email address, they will not pass through our servers, therefore, will not be scanned. Sign Up - Mail Guard Anti-Spam
No, you don’t need to install any additional software to use Mail Guard Anti-Spam. No, this service does not need any minimum system requirement. The Anti-Spam service gets activated immediately. Once activated you can visit http://webmail.pacific.net.sg to see any spam coming through via the “Bulk Mails” folder. Mail Guard Anti Virus subscribers enjoy 1 month additional FREE subscription for Anti-Spam if they subscribe to Anti-Spam. Daily Email Summary of Quarantined Emails
The daily summary of your quarantined e-mails will arrive in your Inbox> from 0000hrs. This allows you to preview quarantined e-mails received up to the 2359hrs of the previous day. You will receive only one summary report in a day. The report will summarise all detected spam arriving at your account in the past 24 hours. You may enable/disable the daily summary reports by logging onto https://web.pacific.net.sg/mailguard_nodigest. |
