Introduction iPass Global Broadband Roaming Agreement iPass Instruction & Software Guide Download iPass Country & City List FAQ
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FAQ
PI Global Access Roaming Service is a service that gives Pacnet subscribers a local dial-in number to access the Internet when they travel overseas. This is a solution for most traveling Internet users i.e. finding a local dial-in number to connect to the Internet when they travel. When you subscribe to this service, you are able to connect to the Internet through ISPs in many countries. It is no longer necessary to subscribe to a local ISP just for the sake of being able to surf the Internet and you can also save on phone bills.The use of intelligent routing and software that resides on the participating Internet Service Providers' (ISP) computer system makes this roaming service possible. Basically, the users need to maintain only one account with Pacnet and when they travel, they log in with their email address (e.g. userid@pacific.net.sg). This is to determine with which ISP you are registered. Then a request will be sent back to Singapore to authenticate you as a user. The following are some of the benefits of using the Global Roaming Access Service: Currently it is over 40,000 local access points, which is the summation of the local access points of both iPass and GRIC. For a list of countries and cities covered under iPass, click here. Basically there are two charges, the session charge as well as the traffic charge. For iPass, the session charge is S$0.50 per login. For GRIC, it will be S$4.50 per month for unlimited logins. The traffic charges for both will be similar. For traffic charges under iPass, click here. Once you have ensured that both networks covered the locations you are travelling to, you can then based your choice on the session charge. For iPass, it is S$0.50 per login, hence more suitable for subscribers with low numbers of logins. On the other hand, for GRIC, it is a flat fee of S$4.50 for unlimited logins, more suitable for subscribers who login frequently. The traffic charges for both networks are similar. Yes, you can used both Global Roaming Networks. You would be able to enjoy wider coverage this way. Please note that you would be charged for both session charge. The charges for roaming will appear on your monthly invoice statement from Pacnet. The usage under PI Global Roaming Access service cannot be offset against the subscribers existing usage plan. Yes, you will need to download the appropriate dialer/script for your system. Click on your operating system to see the relevant instructions (Win 95/98/NT, Mac) If you are calling from outside Singapore, the number will be +65-6872-6260. The operators will only accept calls from outside Singapore at this number for the convenience of our subscribers, while overseas. They will not accept local calls. To see the latest updates on Global Roaming Access Service, go to the Information webpage. For information on the status of roaming network, you should go to the Network Status webpage. Currently, iPass and Pacnet do not offer formal support for Windows CE, Palm Pilot or Psion handheld devices, and do not provide technical support for these platforms. iPass is investigating full-functioning dialers for handhelds which include two features critical to roaming users: support for scripting, and remote phone book updates. Some technical users may want to use an unsupported work-around appropriate for connecting each device to the Internet via the iPass network with their handheld devices. These work-arounds normally require that the user locate and manually enter a script to identify the dial-in user as an iPass user. (This scripting is handled invisibly and automatically on iPass dialers for Windows 95/98/NT and Macintosh.) Handheld users can follow the directions found here for Windows CE, Palm Pilot, and Psion. This can give access to iPass' entire network of 8,000+ POPs. Please note that the directions and steps shown in the next page are provided to you as it is without any technical support from either iPass or Pacnet. We regret we are unable to assist any further in the usage of handheld computing devices for roaming and will not be able to take any technical support calls or e-mails for assistance. The supported languages are unchanged from earlier releases: Chinese (Simplified), Chinese (Traditional), English, French, German, Japanese, Korean, Portuguese (Brazilian) and Spanish. The supported operating systems are unchanged from iPassConnect 3.50: iPassConnect 3.51 is supported on Microsoft Windows 2000 SP4 or later and Windows XP Home or Professional (Service Packs 1 and 2). iPass strongly encourages the use of Windows XP SP2. Note that iPassConnect requires Microsoft Internet Explorer version 6 or 7 also be installed. No. iPassConnect 3.51 does not support on Windows Vista. Although iPassConnect 3.51 was not conceived as a feature release, there are nonetheless several new items of note: Additional Roaming FAQs can be found at Technical Support Roaming FAQs. |
